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Warranty

Warranties Package

  • a) Soitec Module level warranties:
    • Product defects warranty: 5 years
    • Performance warranty: 20 years
    • 95% of nominal during 5 years
    • 90% of nominal during 10 years
    • 85% of nominal during 15 years
    • 80% of nominal during 20 years
  • b) Tracker structure warranty: 5 years
  • c) Central box: 2 years

Plug&Sun System Warranties

For purposes of this warranty, the term “Plug&Sun System(s)” shall mean the photovoltaic modules, the tracker structure and the central box which form one (or several) Plug&Sun system(s). For purposes of this warranty, the term “Product” shall mean any of the three major components of the Plug & Sun System, that is to say, either the photovoltaic modules, or the tracker structure or the central box.

Repair, Replacement or Refund

Subject to the exclusions contained below, Greenline Home Improvements (hereinafter the “Seller”) warrants to the buyer that the Plug&Sun Systems shall be free in all material respects from defects in materials and workmanship under normal application, installation, use and service conditions as specified in the Seller’s standard documentation. The duration of this limited warranty, from the date of delivery by the Seller, is listed below per Product type.

Duration of warranty per Product type:

  • Photovoltaic Modules: five (5) years
  • Tracker structure: five (5) years
  • Central box: two (2) years

Claims under the warranty can only be accepted if the buyer can provide the proof that the malfunctioning or non-conformity of the Plug&Sun System(s) results exclusively from material defects in materials and/or workmanship under normal application, installation, use and service conditions specified in the Seller’s standard documentation. If the Plug&Sun System(s) fail(s) to conform to this warranty, the Seller will, at its option, either repair the Plug&Sun System(s) or the defective Product(s), or replace the Plug&Sun System(s) or the defective Product(s), or refund a reasonable, pro-rated portion of the purchase price.

Photovoltaic Modules Performance Warranty

If, within twenty (20) years from the date of delivery of the Plug&Sun System(s) to the original buyer, any Photovoltaic Module under normal application, installation, use and service conditions, as specified in the Seller’s standard documentation, has a power output less than 80% of the minimum power specified in writing in the Seller’s applicable documentation at time of delivery, according to a measurement done by the Seller in any cases, then, provided that such loss in power is determined by the Seller to be due exclusively to defects in materials or workmanship, the Seller will replace such loss in power by either providing to the buyer additional Photovoltaic Module(s) to make up the total wattage loss, at a cost pro-rated for the time in service of the faulty Photovoltaic Module(s), or by repairing or replacing the Photovoltaic Module(s), at the option of the Seller, as set forth below in section 11.4.

Exceptions

The limited warranties set forth herein DO NOT apply to any Plug&Sun System or Product which, in the Seller's judgment, has been subjected to use in marine applications or in tropical or equatorial environment, normal wear and tear, misuse, neglect or accident, or which has been damaged through abuse, alteration, improper installation or application, unauthorized service or modification, or negligence in use, storage, transportation or handling, or has been repaired, or in any way tampered with, or resulting from any power failure surges, lightning, flood, fire, accidental breakage, vandalism, acts of war, natural disaster, or other events outside the Seller’s control. The limited warranties do not cover any transportation costs for return of the Plug&Sun System(s) or the Product(s), or for reshipment of any repaired or replaced Plug&Sun System(s) or the Product(s), or cost associated with installation, removal or reinstallation of the Plug&Sun System(s) or the Product(s). In addition, the limited warranties do not apply to any cosmetic change in appearance stemming from the normal wear and tear over time of materials which form the Products.